Frequently Asked Questions - carefresh | Healthy Pet

Frequently Asked Questions - carefresh

We use paper fibers like those found in tissue and wood fibers like spruce, fir, pine and hemlock.

Safety, quality and performance are really important to us. Because we make a natural product, wood content and color have always been variables in our fiber supply, by facility and by supplier. If you have concerns about your bedding, please contact us.

When selecting colors to go into our products we choose those with a history of human use like those used in bath and facial tissue.

Yes, all our active ingredients are human grade and often found in safe-for-human products like facial tissues.

We removed the baking soda from our odor stop formula used in pet bedding in January 2015. It was tested as safe but we removed it because our consumers asked us to. However, some packaging will still say baking soda on it because it took some time to get new bags and we did not want to delay product availability. To identify a bag without baking soda please check the lot number printed on the side of the bag. If the first set of numbers ends in a “5” then it does not contain baking soda. Please contact us if you have questions.

Yes, carefresh is safe. Our goal is to provide the most wholesome environment possible for your pet. The exact formula is proprietary (much like Coke or Kentucky Fried Chicken) but all of our odor control ingredients are found in human grade products.

Yes, all our products are reviewed by veterinarians and other experts to ensure animal health and all our active ingredients are human grade.

As with any change to your pet's environment, there is a potential risk of impaction if your pet ingests a significant amount of its bedding. If you suspect impaction, discontinue use immediately and seek veterinary care.

carefresh is a sustainable product that is made from natural fibers which can vary in color, similar to organic food or fruit, which may also look different from time to time. It’s all part of our decision to make a natural product.

Yes, you can compost the bedding. However, fecal matter in concentrations can take a long time to compost or pose health risks. Please check with compositing experts on how to most safely compost pet litters and wait 120 days before using according to these published guidelines.

We do not add bleach to our products. The white comes from virgin reclaimed paper fibers.

Our bedding is manufactured to be 99% dust free, but some dust may be present as a result of using natural fibers. If your bedding has a higher level of dust, please contact us.

carefresh® is developed and manufactured specifically for certain small animals (rabbits, guinea pigs, hamsters, gerbils, rats, mice, chinchillas and ferrets). We recommend checking with your local vet first before using it for other species. As with any changes to your pet’s care, if you do use it be sure to observe your pet closely for changes in behavior. Potential risk of impaction exists if your pet ingests a significant amount of any type of bedding. If you suspect impaction, discontinue use immediately and seek veterinary care.


Our bedding does not contain the “Big 8” food allergens as stated by the FDA here or common environmental allergens. Our carefresh small animal food contains soy and wheat, and there may be traces of fishmeal.

As a main staple in a rabbit’s diet (when fed as straight hay), alfalfa is generally the best hay for bunnies, and Timothy hay is recommended for adult rabbits. This is because alfalfa is typically higher in protein, and has a better calcium and phosphorus ratio for growth and development. We’ve taken that information into account, and found that alfalfa is actually the best hay to use with our new formula to ensure the diet is complete and balanced for the daily nutrition needs of an adult rabbit.

We removed the shapes and went with more natural and healthy treats like carrots, sweet potato and apple.

Mix the old and new food together over the course of 7-10 days. This helps many pets transition to new formulas a bit easier. 

There are no nuts in our food, but that does not mean it is allergen free or safe for kids with nut allergies. Our carefresh small animal food contains soy and wheat, and there are traces of fishmeal. It is manufactured in a facility that also stores dairy, peanuts and almonds but these are not shared by the same processing and packaging lines. The other “Big 8” food allergens as stated by the FDA here are not present.

Once you open the package, food begins to lose freshness. We recommend storing new food in their un-opened bags until it’s time to use them.

We do not use animals in the testing of any of our products. All our products do go through rigorous quality assurance procedures and third party laboratory testing and adhere to established safety guidelines mandated by regulatory and animal welfare agencies. Our products are made from substances that have a long history of safety for both the humans and animals, and are found in everyday products from both the food and cosmetics industries.

What is the difference between carefresh Ultra and carefresh complete Natural White?  

There is no difference between carefresh Ultra and carefresh complete Natural White. When we updated the packaging for all the carefresh bedding products, we decided to change the name Ultra to Natural White to better coincide with our other colored bedding names.  It is still made from the same reclaimed, pure white paper fiber we have always used.